CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Constructor's AI Shopping Agent helps e-commerce companies improve online search experiences, supporting full-sentence, natural language queries.

Ipsos, a market research company, has made its Forces of CX solution available on the Qualtrics XM Marketplace. This self-guided product enables Qualtrics customers to benchmark performance and gain ...

Claude can now generate tailored answers, summaries, and visualizations based on each team's unique context in HubSpot.

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

While Industry Leaders Transform CX... Is your Team Still Struggling? The stakes couldn't be higher in today's experience-driven marketplace:79% of consumers will ABANDON your brand for better CX ...

Generic platforms fail because every industry has unique needs. Banks need compliance, retailers need scaling, universities need student workflows. Finally, there's a solution built to adapt-not force ...

When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

In today's hyper-competitive retail and service landscape, customers have endless options, especially online. This makes customer experience (CX) more than just a buzzword; it's a critical competitive ...