An exclusive interview with Gail Russell, HSBC's Global Head of Customer Experience and Channels
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YouTubeThe Digital Banker
An exclusive interview with Gail Russell, HSBC's Global Head of Customer Experience and Channels
In our latest episode, we explore how HSBC earned the prestigious 'Best CX Business Model' honour at the Digital CX Awards 2025, a recognition highlighting the banking giant's commitment and service innovations. Hear from Gail Russell, Global Head of Customer Experience and Channels, as she reflects on what this award means to her team and how ...
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